Return Policy
At CCTVandLOCK, we are committed to ensuring your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, we offer a 7-day return policy on eligible items. Please carefully review the terms below to understand the conditions for returns and exchanges.
1. Eligibility for Returns:
- Items must be returned within 7 days from the date of delivery.
- The product must be unused, in its original packaging, and in resalable condition.
- Items must include all original accessories, manuals, and parts.
- For technical equipment, such as CCTV cameras, biometric systems, and related products, the product must not be tampered with or modified in any way.
2. Return Process:
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team within 7 days of receiving the product. You can contact us via [insert contact information].
- Provide Information: Include your order number, the product you wish to return, and the reason for the return.
- Return Authorization: Once we verify the return request, we will provide you with a Return Authorization (RA) number and instructions for returning the item.
3. Non-Returnable Items:
Certain items may not be eligible for return, including:
- Products that have been installed or used.
- Custom or special order products.
- Items that have been damaged by misuse or improper handling.
- Products that are non-returnable as per manufacturer guidelines.
4. Refund Process:
- After the returned product is inspected and approved, we will issue a refund to the original payment method.
- Please allow up to 7 business days for the refund to be processed once the return has been accepted.
5. Return Shipping Costs:
- If the return is due to an error on our part (e.g., wrong item or defective product), we will cover the return shipping costs.
- For returns due to a change of mind or buyer’s remorse, the customer will be responsible for return shipping fees.
6. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately. We will either offer a replacement or a full refund based on the condition of the product.
7. Exchanges:
If you wish to exchange an item for a different product, please contact our customer support team within 7 days of receiving the item. Exchanges are subject to product availability.
8. Contact Information:
For any questions or to initiate a return, please contact our customer support team at [insert contact information] within 7 days of receiving your order.
We strive to provide our customers with the best service and high-quality products, and we hope that you are satisfied with your purchase. Thank you for choosing CCTVandLOCK!
